Right of withdrawal

Consumers have a one-month right of withdrawal.

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within one month without giving reasons. The cancellation period is one month from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us (CROSS Jeanswear GmbH, Alexander-Meißner-Str. 38, 12526 Berlin, Germany, info@crossjeans.de, telephone: +49 (0)30 138931620) by means of a clear declaration (e.g. a with letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

special instructions
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This can be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender assumes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also cancel the loan agreement if you also have a right of cancellation.

Different return shipping regulations for Germany
We bear the direct costs of returning the goods if the return is made within Germany.

Return labels
Without prejudice to your legal rights, you will be provided with free return labels for your return within Germany. If you use these return labels, the return is free of charge for you. The return label will be included with your shipment. The return label will be provided to you via email. You can hand in the return in a parcel shop of the respective provider in Germany.

Cancellation policy created with the Trusted Shops legal copywriter